Product Warranty:

NXTGEN Automotive products are guaranteed to be free of manufacturing defects and are warrantied against such defects for a period of 90 days from the original purchase date. Warrantied manufacturing defects do not include:

  • Modified items

  • Shipping related damage

  • Customer damage

  • Improper use or rough handling

  • Normal wear and tear

  • Customized tuning solutions are not warrantied

For warranty claims, please contact our team with your order number and a reference image of the defective item.

Return Policy

New items:

New items that are unused and in their original packaging may be returned within 30 days of the original purchase date. A restocking fee will be withheld from the pre-tax purchase price to cover the initial shipping, packaging and return processing costs. All returns are sent back to NXTGEN at the customers expense. Items must be received in like new condition, therefore, packing the products well, tracking and insurance are recommended.

  • Domestic returns: Domestic returns will have a 30% restocking fee deducted from the pre-tax total to cover the initial order processing, shipping, packaging and return processing costs. Items must be received in like-new condition, in their original packages or no refunds will be processed. Please provide your original order information with your return, and our team will process refunds within 7 business days of receipt of the returned items.

 

  • International returns: International returns will have the entire original shipment amount deducted, plus a 15% restocking fee deducted from the pre-tax total to cover the initial order processing, packaging and return processing costs. Items must be received in like-new condition, in their original packages or no refunds will be processed. Please provide your original order information with your return, and our team will process refunds within 7 business days of receipt of the returned items.

 

  • Custom orders, tunes and adhesives: Custom made specialty orders, tunes and pre-cut adhesives may not be returned.

 

Please send returns to: 

NXTGEN, Inc  7040 Avenida Encinas, STE 104, Carlsbad, CA 92011

Used items:

Used items may not be returned for a refund. Any used or damaged items received will be discarded and no refund will be processed.

Product & shipping liability

Ownership of the product and responsibility for the product shall pass to the customer upon receipt by the company of payment and the product is shipped via a common or contract carrier. Therefore, the liability for loss or damage in transit, or thereafter, shall pass to the Customer upon Company's delivery of the product to a common or contract carrier for shipment. Lost items or any damage in transit are out of our control and the responsibility of the customer to remedy directly with the shipping carrier, in accordance with state and federal laws. NXTGEN, Inc is not a shipping company and we are not responsible for carrier delays, lost items in transit or damaged items in transit.