Shipping Policy

US domestic shipping

NXTGEN Automotive offers standard and express shipping for all US orders, including Alaska, Hawaii and Puerto Rico. All products listed on our website are in stock and will be processed within 1 business day of ordering. All orders are shipped from the USA. We use a multi-channel fulfilment partner to store and ship the majority of our inventory for more efficient US and global logistics. Shipping and handling times, as well as the carrier-type will vary per order and include USPS, UPS, Amazon Logistics, FedEx and DHL. Customers will not receive a separate processing notice; some shipments, especially larger products, may take several days and ship from a warehouse closer to the delivery address and tracking will be emailed once the order ships.

International Shipping

NXTGEN Automotive offers standard and express international shipping at an additional cost to select countries around the world. Shipping fees do not include any additional tariffs import fees, taxes or VAT, which are paid by the receiver as required by local law. All products listed on our website are in stock and will be processed within 1 business day of ordering. All orders are shipped from the USA. We use a multi-channel fulfilment partner to store and ship our inventory for more efficient US and global logistics. Shipping and handling times, as well as the carrier-type will vary per order. The main shipping carriers used are USPS, UPS, Amazon Logistics, FedEx and DHL.

Shipping liability, shipping delays and shipping damage

Ownership of the product and responsibility for the product shall pass to the customer upon receipt by the company of payment and the product is shipped via a common or contract carrier. Therefore, the liability for loss or damage in transit, or thereafter, shall pass to the Customer upon Company's delivery of the product to a common or contract carrier for shipment. Lost items or any damage in transit are out of our control and the responsibility of the customer to remedy directly with the shipping carrier, in accordance with state and federal laws. NXTGEN, Inc is not a shipping company and we are not responsible for carrier delays, lost items in transit or damaged items in transit.

Wrong address or returned to sender

In the event that a product is returned to us (returned to sender) due to the wrong address being provided by the customer, the address is undeliverable or the item is returned by the carrier due to multiple failed delivery attempts, the item will be refunded per our standard return policy. This includes the initial shipping fee being deducted in addition to a 15% restocking fee. You may see our full return policy here: NXTGEN Automotive Return Policy